Quote from: Slow death on November 02, 2018, 05:47:01 PM

Quote from: coolcoinz on November 02, 2018, 01:41:59 PM

That's how support should work. They found your post and responded on the forum. They didn't have to know about it, because it was in the beginners & help section, instead of service discussion or scam accusations, and made sure it was handled in the right way. I wish all exchanges worked like that.

does that mean that all exchanges would have to have officials to go do research on Google to see if there are scam accusations against them? this would be very strange because if some exchange does this, then they know they are ignoring the support tickets and to stifle the case they look at google if someone is telling the world what they are doing and with that they run to clean the image of them. this is bad

Some sort of, where either they are trying to make theirselves clean they might consider on checking out if there are currently scam accusations towards their service and also i do got your point that this isnt really a good behavior but as a business you would really consider on looking up on some possible particular issues but not going to an extent on where they are making desperate moves.
@OP i do understand the feeling on getting worried since this do involves money but same as other members said above this is just a typical or common situation to be faced when you do make chargeback using up VISA/Mastercard. I guess this is his first time?