It was always easier to answer in a telegram than to create a post on the forum, but we should not forget about people who do not use instant messengers.
I think that today almost all Internet users use instant messengers. Of course, not everyone uses carts, but others definitely use it. And in the crypto community, Telegrams have a huge audience.
Now most of the population uses telegrams, this is convenient, there are mostly people who are engaged in cryptocurrency, it's a fact, everything is just more convenient