Quote from: GhostGum on January 28, 2014, 12:31:35 AM

It would take them 30 seconds to ssh into the server, dump the dgc privkey for your address, import the dumped dgc privkey into doge clent, then send contents of doge address to the doge address linked to your bter account

I've told this to the guys on the support mail and gave them the exact operations. To no avail so far.

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I wonder if they are intending the theft of them.
May i ask what what was the dgc address you sent them to?
When you look at that address on dogecoin block explorer there should show the receiving transaction of your dogecoin?
Any send transaction would mean they ahve already taken the 30 seconds to recover your coins.. but instead of sending to you, just stolen them.

http://dogechain.info/address/DJT6dnvD4w8JHv1tR7DBQmPHmPYzUr85zU

It seems the coins have not yet been redeemed and there are no other operations from that address. I'm still hopeful they are not dishonest but just need to get their notion of "support" straight. They make money on every trade I make at their place, it's not like it's free service. Sure, man, it's my fault and I'm all to blame but they can fix this in a few seconds if they wanted to.