Their dev team is excellent, but the business side and everything related to banking and withdrawals is atrocious. If they ever turn into a reliable exchange, i might return. Until then i'll watch from the sidelines.
The banking is totally out of their hands and always will be unless they buy their own bank, which'll be instantly shunned.
If I were them I would've become crypto only a long time back. Still a ton of money to be made and vastly less head aches too. It's fiat that causes all the problems.