Quote from: sabd on January 30, 2014, 10:28:17 PM

Actually, I paid for expedited shipping and this "brilliant customer service" you talk about - I don't seem to be getting any of it. Two emails ignored so far - including one asking for a refund. Oh, but wait - it must be my fault because an Openrigs fanboy says they rock.

Quote from: Damnsammit on January 28, 2014, 10:13:44 PM

Quote from: sabd on January 28, 2014, 10:03:19 PM

I've got a Black Friday order still awaiting delivery. Waiting over two months for a product and people here are so relaxed about it - it's truly bizarre. What are you guys smoking?

Eh, what am I going to do about it? Call up the cargo ship and tell them to hurry the hell up?

I had a Black Friday order, too. I chose the shipping method, Openrigs made the product and shipped it with the method I paid for... should I start raising hell because I didn't realize that it would take longer than I thought? I guess I could, but it does not solve anything at all.

Openrigs has done nothing besides what I agreed to, and Fluffy's customer service is outstanding. I couldn't be happier with the way he has handled things. The South African Post Office on the other hand... whew they are substandard to say the least!

I'd have paid extra for shipping if I knew it would take this long. Lesson learned.

Please could you let me know your ticket numbers for the two emails that we're ignored? For something like that we go straight for disciplinary action and a written warning for the employee. Two written warnings leads to a final written warning on the next offense, which leads to termination on the next, so we take this extremely seriously.

Also - if you could let me know your order number I can investigate it and see why it hasn't arrived:)