Quote from: DdmrDdmr on November 29, 2018, 03:40:37 PM

It seems that account recovery takes a very long time in general though, save for a few exceptions.

Theymos once affirmed that account recovery is in his future plan after suggestion from @hilariousetc. See this post

Then confirmed that the recovery process will be smoothly running before the end of the year at the latest:

Quote from: theymos on August 28, 2018, 08:33:29 PM

Quote from: hilariousetc on August 28, 2018, 09:49:48 AM

maybe theymos and cyrus should just take a day or two out of every month to investigate and restore them.

It would take at least a couple hours every day to deal with them. Each case typically requires a lot of follow-up. And it's really annoying work. I used to do them sort-of regularly, but at some point I just couldn't stand it anymore, in addition to not really having time. Cyrus is still doing some, though not enough to keep up.

There's no need for any fee, and a fee probably wouldn't be appropriate unless absolutely necessary. Money is not a problem. If I could throw $100k at the problem and make it go away, I would do so. But in the real world, there is no magic wishing well where you can throw money and make things happen. You give people money and they don't do what you want, or the people you hire turn out not to be trustworthy, or you fill out the tax forms wrong and then later have to spend more time&money dealing with that than you would've by just doing the thing with current sub-optimal resources, etc.

I acknowledge that the current situation is very bad, and we have some plans for fixing it. I hope to have manual account reviews going smoothly again before the end of the year at the latest.