Quote from: pmaymov on November 30, 2018, 02:38:09 AM

KYC is not required. Do you want to present yourself as decentralized as possible?
Email trader hacked. Got access to PrimeXBT. Trader understands that he has lost his login information and he has 10,000 USD on his account. He writes in technical support to restore access.

There is no need to invent anything new, we will just use the best practices available in the industry:

First of all, 2FA is required to access the exchange, knowing just an email/password won't give anyone access to your account.
Second, email providers have an option to restore your email account.
Third, you won't be able to make a withdrawal for 24h if you change your password on PrimeXBT

Quote from: pmaymov on November 30, 2018, 02:38:09 AM

How do you plan to implement technical support? Only chat or you can call?

Live chat, ticket system, for vip clients we will offer dedicated managers with a direct phone number.