Quote from: oyvinds on January 30, 2014, 02:45:41 PM

Quote from: cryptog1 on January 30, 2014, 11:33:27 AM

I made a support ticket 3 days ago. It has number XXX0000.
I made a second support ticket today. It has number XXX3000.
That means they could have up to 1000 tickets a day.
How are they supposed to answer on a timely manner 1000 support tickets every day with only a dozen of people?

I noticed they hired this guy last dec. -jp.linkedin.com/pub/michael-toy/24/a5b/443-
His role is Customer Support Manager.
I hope they are trying to catch with their backlogs quickly.

Getting more people to give empty boiler-plate replies to tickets regarding missing withdraws won't help. These tickets are just a symptom of the underlying problem: you can only withdraw from emptygox in JPY, which takes a week, or EUR, which takes a month. They have no volume these days and there isn't a huge inflow of new very stupid people who sign up at emptygox. People who have been waiting for their withdraw for months are obviously going to open tickets about it. duh.

Requested 2 withdrawals last week one on Tue the other on Wed.
Now we are Friday.
Still counting.
In Japan rather than 1w, it has become 2w maybe 3w now.