You were recently responded and provided with the details of the transaction. Please check them with your bank. With them, they should be able to find the payment and credit it correctly.
Cex.io sent the money right on time which was on 15.02.2018, but the Turkish banking system took so much time to deposit the funds in to the bank account. So thank you very much and I do apologize for my posts..
I also have trouble with your service. My wire transfer is not on my account yet. A week has passed and your support is a disaster. Asking about the details. Come on. You know the details but apparently your service is UNPROFESSIONAL and after this I have to stop using your service.
Until now everything has worked fine. Wire transfer from my bank to your bank was done same day or the next. I don't know about having a transfer the other way and from this thread I don't think it will work smoothly.
Are you scamming people cex.io?
Dear cbreum,
Thank you for your post.
Please be informed that CEX.IO doesnt use its own bank accounts and a payment should go through several financial institutions to be processed. Besides, the nature of cryptocurrency is still an unregulated feature within the bank industry and such transactions are subject for additional verifications. Thus, they are not always immediate.
We would like to emphasize that every single deposit and withdrawal was received by our users since the company was founded in 2013.
You can be assured that we are not a scam.
Please be so kind to provide us with your user ID or ticket number. This will allow us to locate your case and provide an assistance or to speed up to process for solving.