Is there an option for us to apply for a refund for the card? Or it is not possible right now?
thanks
Good luck getting a refund. I have been asking for a refund for 2 months now. All I get is " Refunds will be processed after cards are released". They sure are taking their sweet time to actually send any cards so you getting a refund at the moment is close to 0. I gave them an ultimatum. If i dont get refunded this month i am calling Estonian Customer Protection services as Minexpay is handled through Minexsystems daughter company Chain2Pay OÜ.
How can a company be taken seriously when they have not addressed a refund request that was done initiated 2 months ago?
I think you should report them to the Estonian authorities without delay. Their conduct towards you is a disgrace.
Oh they addressed it several times. Every single time same anwser. " refund will be processed after cards are shipped and only 80% what I paid."
So I paid 100 for a fantasy card that now costs 5 and I get back 4.
You paid in MNX and you will be refunded in MNX. Or you can get card when they will be shipped out. Just an example, when you buying something at AliExpress and then you want to get refund it will be converted from China currency to your local currency by bank rate on the moment of refund transaction.
80% of what we paid can be refunded?!
You can have this rule if you release cards on time since you have a lot of delays time, you only can think about your penalty rate to card buyer.
You are referring to the practice of Aliexpress, they refund 100%.
Also, for example, when I'm late to my bank with credit repay, they calculate interest on late. so you promised the end of September, and You postponed for the end of October. Now is December and still nothing.
do you really think you do not owe anything to anyone of your cards buyers?