Hi everyone, we have been made aware of a user who is posting in different groups alleging his funds were stolen. That is false and the funds are where they should be.
In line with article 25 of HolyTransaction's T&Cs, the company has the right to suspend the user access to the services if the user is in violation of any provision laid down by the T&Cs. Our customer support is in contact with the user.
While we cannot discuss individual cases, we would like to highlight to everyone who is reading this that HolyTransaction has been successfully in business since 2014 being the first multicurrency web wallet to be launched. Thanks for reading.
The user doesn't seem to want your services anymore. Close their account and return their funds.
I agree with suchmoon. Given that the OP information is correct and HolyTransaction is refusing to refund its purely their fault in my book. And guys, please be safe and own your private keys. So that you really own your coins.