Quote from: theymos on December 26, 2018, 05:28:25 PM

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Quote from: khaled0111 on December 26, 2018, 05:00:44 PM

I have something in my mind and I want to be reassured:
If the owner of a locked account send an appeal from a new email, will you unlock his account?

edit: the user provides a signed message.

If a signature is provided, probably. But each case needs to be considered separately.

You know that there are many appeal-threads where users already provided their signed message. The hacker will simply create a new email and copy paste the signed message.
I don't know if what I said make sense but it would be better to only accept appeals from the original email the user used to register or to accept only newly signed messages.