Hi - I was waiting for this post to appear. I take libellous posts such as the one you have made seriously. It is utterly unfounded.
You have created several accounts on our site and received a new customer bonus several times. Once we were able to link the accounts we requested you to provide documentation. As per our terms of service (3.3 and 12.3) you cannot have multiple accounts or commit bonus abuse.
This morning after opening an additional account you contacted our support questioning the whereabouts of your bonus. That wasn't a mistake. You were aware you had been on our site before and had previously created accounts.
You have attempted to abuse our site. It's as simple as that. If you contact live support I will tell them to process your withdrawal and to close your latest account.
First of all, the community needs more evidence from both parties. I am wondering though, how does everybet knows that this guy has multiple accounts and if you do know via IP address, why do you accept his deposit and let him play from an account that he will not be able to withdraw?
If you are afraid of the website and sign up bonuses abuse then you have to either not provide this bonus or ask for KYC in the first place. Otherwise, it seems that your actions are malicious and you are not protecting your customers. Not only the one that tries to abuse but all the others that play in your casino that "get abused".