Quote from: hubballi on January 05, 2019, 07:27:30 AM

Quote from: mesutsan on January 05, 2019, 07:16:11 AM

they are not helping

If they cannot help then i think no one other can help you out, as you have sent the coins to wrong address , so they are only authorised to use your wallet and transfer your coin to the real account.

Makes me wonder, does he assume that they don't want to help him: because they aren't responding (yet), or have their told him that there isn't much that they can do. Too bad there is a language barrier here, and a lack of input from OPs side.

If it concerns a genuine minded exchange they will do whatever they can to refund OPs coins. I'm however afraid that there is a possibility for them to ignore everything and just hope that OP gives up on his coins. Horrible situation it is to be in.