Quote from: SoftLab on January 08, 2019, 12:48:33 PM

Hi everybody,

I'd like to bring up a case where Bitify's (Bitify.com) team performs scams and their escrow is worthless.

I purchased a PHP script from a new vendor without feedbacks and of course I used Bitify's escrow service to protect myself from the possibility that the script is not working and the seller is trying to take my money.
After several attempts to install the script, including one attempt of the seller who claims to be the developer of the script even though he did not know the installation settings I asked to cancel the order and get the refund. I've received an automated email from the bitify team confirming the refund request including an update that if the seller does not approve the refund request or responds to the request I will automatically receive the refund within 72 hours!

The application was opened on 3/1 and since then there has been no response from the bitify team, I sent them 3-4 emails requesting an update regarding the refund request and I have not received any response yet.

I attach images that prove that Bitify.com is making SCAM on buyers! They took my money and did not answer!

Link to images:

Until this day they did not reply to any of my messages and did not approve the refund request

I've used them before, and the transactions went through without issues. That was some time ago though, and there was no dispute.

I wouldn't say that they are a scam simply because they still haven't processed your refund yet, but it is very unprofessional and goes against their promises if they advertise their platform as protecting both the buyers and sellers, but do not actually do anything within the specified timeframe if anything does go wrong with the transaction and a dispute is launched.

The fact that they are unresponsive on their support is also unacceptable. They are getting paid fees on the purchase for a reason.

For now, I'd continue to send them support tickets on a daily basis to keep reminding them that this case is still active even if they don't respond. But in the future, I'd definitely only use them as a last resort if forum ecrows are not available. Forum escrows on bitcointalk are much more active, and more communicative. Perhaps they are still undecided on the case given that the product was provided to you (but it obviously doesn't work) and the seller didn't flat out scam you, but it still doesn't warrant them being unresponsive.