Quote from: Lauda on January 14, 2019, 05:43:15 PM

If it was really a bug, then it was handled rather properly.

Quote from: FortuneJack on January 14, 2019, 03:08:05 PM

The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.

Actually, they didn't need to do any of this.

Quote from: FortuneJack on January 14, 2019, 03:08:05 PM

View Bet History: https://docs.google.com/spreadsheets/d/153ZyqbJpZKBX-L2mZDJPH5sWtwDcU9g92OXQcG9uIng/edit?usp=sharing

Why does this require me to sign in to gmail? Make it publicly accessible.

Quote from: Butterscotch Cartman on January 14, 2019, 02:21:31 PM

I''ve seen this countless times. Whenever you win big at these casinos they always say there was some type of bug or they wont let you withdraw for verification reasons. They are scammers plain and simple.

Just go away.

I think you're misunderstanding. The bug was from a previous game. They did not give out knowledge to it's players of the bug being in affect even though they had already known of the issue at hand. I played that game upon their notifications and their advertising and in between that game and the plinko game where I won the jackpot 13 hours later they failed to notice anybody of the situation at hand or to even show any sort of customer support regarding the situation. They were only concerned with reacquiring the jackpot I had hit and were quick to say they can not issue the money to me because it is from bugged money. Yet these people can not prove that it was from the bugged money alone or if it was with the bugged money at all. I had money I had personally deposited to play initially. You'd have to understand that this was within the course of 13 hours and I had played on the website all day and on all different games. I did not immediately jump from a bugged game to the Plinko game where I had hit the jackpot. They fail to acknowledge their own Limits of Liability rules and only adhere to this one rule: 7. Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

However lets look at the whole Limits of Liability rules they lay out for their players:

1. Your participation in the Games and Services is solely at your own risk. No warranty regarding the use of the Website, Games or Services is provided by us.We do not warrant that the software, Games, Services or the Website (collectively: our services) are appropriate for you or for their purpose.

2. We do not warrant that our services are free from any errors.

3. We do not warrant that our services are free from interruptions.

4. We are not liable for any damages, expenses, or losses which may or may not have arisen from the use of our services.

5. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.

6. Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

7. Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.

I repeatedly question them about the rules that lay above and below their rule that stripped me of my jackpot in the first place yet they refuse to reply to anything related to those rules. They were in gross negligence for not warning players before hand and allowing a malfunctioning game to be allowed to be playable even after they were notified and they clearly knew the situation at hand. My jackpot was only 20 BTC yet it states in any liability that is directly caused by the influence of FortuneJack they would pay out no more than up to 30 BTC max. Yet I have had to stay up nights to respond to them because we live on different time zones. Only to have them delay me another day, and then the day becomes a week, the week now becomes three weeks and now soon to be a month. The other thing is, if these people even at once considered the well-being of their players and had that much respect in regards to myself or any other person on the website. They would have at least suggested a courteous notion to ask when the best time to reach me would be. These people haven't done a single thing in the right. So please don't side with them when they are simply not showing you the whole picture. I am and have been willing to show everyone that this Casino is fully neglecting the people who make such an establishment possible.

They had so much of a nerve to ask me would a casino pay out any money won from a bug. I told them a casino would not allow a bugged machine to run rampant for more than half a day so they could strip it's players at the door as they try to withdraw.