Today i opened 2 tickets about my 2 bonus issues

1st issue.

Today i received an email from FortuneJack, NO-DEPOSIT BONUS of 0.00253464 BTC, But when i tried to Claim it, the page redirect to me at Balance page. I'm not able to claim it.

Screenshot: http://myprintscreen.com/s/1547539615.509867.png


2nd Bonus issue

1st Bonus activated and  i received BONUS AMOUNT: 4295.99949788 XDG, But it was failed after i received Bonus amount and but i did not place any bets,

Screenshot of amount: http://myprintscreen.com/s/1547541869.08564166.png

( 1st Bonus Valid Until date: 2019-01-25 ) then why my bonus failed today? even i did not placed any single bet.


2nd Bonus was failed during the activation time and did not received any amount from 2nd bonus.

( 2nd Bonus Valid Until date 2019-01-29 ) Also failed today, even i did not received Bonus amount.

Here is the support screenshot:

http://myprintscreen.com/s/1547540079.03874311.png

http://myprintscreen.com/s/1547540112.34887939.png

In support screenshot, you can clearly see this that 2 and 3 bonus.

In second Line "The "Just Because" Bonus was failed on my side but on support side 2nd bonus was not activate. ( Check Bonus Valid Date on support screenshot )

In third line The "Just Because" Bonus Bonus activated on my side and support as well and But it was failed after i received Bonus amount and but i did not place any bets, ( Check Bonus Valid Date on support screenshot  )

Screenshot Attached: http://myprintscreen.com/s/1547535578.7673686.png




They closed all my tickets without a single response.


http://myprintscreen.com/s/1547541548.92696708.png