Quote from: FortuneJack on January 15, 2019, 02:48:00 PM

Quote from: Lauda on January 15, 2019, 02:39:25 PM

Quote from: FortuneJack on January 15, 2019, 02:27:25 PM

Thirdly, a player was communicated with this matters several times and at some point, has accepted to get Large Bug Bounty, which is 0.2btc, got his deposit back and also got 30 Free Spins with minimum x2 Wagering because, to be honest, I liked the guy and thought giving him some additional bonus because of the trouble would have been a nice gesture. But after losing the amount he got from Casino, he started to ask for the money again.

The user has already accepted/received the bug bounty? If so, that combined with the following:

Quote from: FortuneJack on January 15, 2019, 02:27:25 PM

At some point of the game, severe bug affected the play of some players online at that very moment. This is the moment when player Verusfides set auto cash out on 60. As you see from his bet history game starts to bug, and every bet turns out to be won and player suddenly after realizing this firstly doubles the bet and continues to play the bugged game and after 20 minutes or so raises auto cash out from 60 to 200 continuing to stream money from the bugged game. As you see in history, every single bet is won, and I am talking about 70 consecutive bets.

= there's no case here. If anything, I'd be more inclined to tag the user for demanding the money after accepting the compensation.

Yes, here is also screenshot of him accepting the bounty. I was so disappointed with his action to be honest, because I really wanted to help and I told him that I was going on honeymoon next day and tried to solve the situation before. But apparently player just got the money and lost it and than started to demand money again, while I was on vacation Sad

Btw since you just released my information without my approval you don't really get to make any other choices for your company. I'll let them know what you did here. You really don't know how to act professionally do you. Thanks for that.

P.S. Don't bother trying to edit this information I'm letting your support be aware of your violation of privacy right now.

You really can't be anymore ignorant right now. I'm sorry but, your not gonna get past this one so easily. I'll make sure of it.