Quote from: dewildance on January 15, 2019, 06:48:18 PM

Quote from: radioideaxp on January 15, 2019, 06:15:11 PM

Welcome,

I write here to describe again Wirex scam. As many of you knows, they are shady company. They are blocking randomly user accounts, making "technical breaks" when BTC price is coming down. In December, they made 3 "breaks":
-first break, 4 days with locked exchange to fiat and sending BTC outside
-second break, login impossible
-third break, one day like first break

Their system is crap, currently it is fixed but in whole December, when I logged into my dashboard, after 5 minutes, suddenly Chrome browser was consuming 8gb+ RAM and 99% CPU.

After loosing few hundreds of $ via these "breaks". Finaly I made all my transfers, but guess what.

One of transfer, amount arround $100, was doubled. I was happy because I received back few $ from looses.

Today I got email:

"We would like to follow up on our previous emails.
On December 3 you have withdrawn more funds than your actual balance reflects.

The amount involved was 0.0xxxxxx BTC

This money does not belong to you and we expect it to be returned. You can top up/credit your account with any currency that is more suitable for you. Please get back to us as soon as possible as the silence from your side may turn into legal persecution.

Looking forward to your reply."

Conclusion:
-yes, doubled transfer in theory isn't my but they scammed me many times by hidden fees and these "technical breaks" at hot moments
-their PR chief have to be idiot to order such mailing task to their support
-their system is still crap with many errors, for example I cannot exchange BTC to euro inside website, it can be done only via app because website demands USD currency. This is only one of many, many errors
-their system is storing CVV numbers! It's not legal! I've set up 2factor for my debit card because I feel, they can just steal my money

Yes, I will not pay them. Going move to some normal exchange. I will wait longer but feel more safe with clear rules.

First of all, I feel sorry for you.

But this SCAM needs to be clarified. What is SCAM? Somebody's got to identify it. We cannot label the issue we have every problem by saying SCAM.

I've had problems similar to what you've been through, months before me. I did not call that project SCAM, but that day dozens of people said that the project was super, I was wrong. But there was no news from the project team for about 6 months. Last month, they explained that it is not possible to pay back with the explanation ... Those who told me that the project was super that day, they were swearing in the Telegram group ...

I want to say that no one can really understand you. Sorry for you. You got your money at least. We never did.

Company with FCA shouldn't act so amateur. Their problems causes people loose money. Then they ask to give them back some double transfer (by their fault) is just impudent.
Maybe I should ask them to give me back 10x bigger amount because their technical trouble when BTC was loosing? I am 100% sure nobody would even respond.
Yes, this can be scam because their troubles are only when BTC is decreasing price. They can sell whole inventory with good price, then rebuy and restore system. Profit? Milions or dozens of millions $.
No informations during such "technical problem", support not responding, twitter - silence.