Quote from: CryptoPokerClub on January 18, 2019, 08:18:18 AM

Quote from: stevrev on January 16, 2019, 03:54:23 PM

Quote from: CryptoPokerClub on January 14, 2019, 08:16:10 AM

Quote from: m0gliE on January 13, 2019, 10:31:27 PM

Do you have a list of rules or policies you're trying to enforce to avoid multi accounting?

Multi accounting is the biggest threat to poker with crypto.
The absence of KYC avoid you to put heavy restriction.

Yep we have very strict rules on this and secure safety measures that tracks it all. Without revealing too much on the tech side, our systems prevent the same user from playing on the same table or opening up more than one account even if they used VPN's. We track far more than just IP's. On top of which we manually check other aspects of our user base manually such as username/email syntax's, login frequencies and playing styles. We also have other security measures in place to stop chip dumping and soft playing techniques. From our connections with the engineers who work on PokerStars's infrastructure - we adopted a lot of their methods into our own systems.

We even take it a step further and assess hand histories often with new active players who joined up within 7 days. This involves time to action, playing styles, chat logs and anything else that happens within the hand.

Security will always be one of our top priorities which is why it was highlighted heavily in our introduction video: https://www.youtube.com/watch?v=4LoF1ViAY2c (From 1:46) or our security paper here: https://medium.com/@CryptoPokerClub/one-of-the-most-secured-online-poker-games-ever-security-protocols-explained-b81210f184d8

I saw that there weren't any comments for your video, so I went ahead and left one for you Kiss

cryptopokerclub does a couple things right and a lot of things wrong. the web client is so bad it's almost unusable. the "freerolls" are a joke... let's say you finish in 1st place, winning 8mETH. if you take your winnings to a live cash game and turn it into 100mETH, forget about cashing out. you are required to maintain a 2:1 rake paid vs. freeroll winnings ratio.. if you use freeroll winnings to play cash games, everything you win counts as freeroll winnings, therefore you must pay 200mETH in rake before they will approve a withdrawal. and if you actually manage to meet these requirements, be prepared to wait at least 24 hours for your withdrawal to be processed.. and god forbid you need customer support. they are incredibly rude, almost to the point of being openly hostile towards users seeking assistance. my last interaction resulted in my IP getting blacklisted. but hey their decks are shuffled really well. so there's that.. if you really want to get a feel for cryptopokerclub, save yourself some time and just punch yourself in the dick.

After catching up with one of the support team, lets dispel a few inaccuracies here:

1. You spammed and trolled chat support which got you banned.
2. This is a gambling platform not a charity or Warcraft. If your only complaint is our Freerolls not being 'satisfactory' then we doing something right.
3. Now you continue spamming on both here and Youtube all because you are not happy that you didn't get enough free money that you feel entitled you should have gotten.
4. The 'up to' 24h wait for the withdrawal is due to the fact that we hold funds in cold storage and batch process all withdrawal requests once per day. There is a very good reason we do it the way we do in order to protect our players.

On a brighter note

The RakeRace leaderboards are on fire! New updates are coming later today for the $12.5K competition!

1. here is exactly what was said, which resulted in me getting banned https://imgur.com/gallery/gH8QkxL

2. that is certainly not my only complaint. your customer service reps are doing a terrible job, and your web client has a number of issues. there have been stretches of two or three days where it doesn't work at all. I messaged support the last time this happened and never got a response.

3. I won over 175mETH playing in live cash games. you can call that free money, but it wasn't your money. I won it from other players. and I only attempted to withdraw 100mETH. if anyone is acting entitled to free money, it is you.

4. most legitimate sites process withdrawals more than once per day. but this is only mildly irritating and the least of my concerns.

your response drips with condecension, as is typical for cryptopokerclub. another user has politely asked you to comment on the poor attitude of your customer service, but you refuse to address it. you have made it very clear that cryptopokerclub lacks professionalism from the top down.

edit: at the time of getting banned, I had paid ~40mETH in rake fees for the month of January.