Quote from: DarkStar_ on January 16, 2019, 09:57:39 PM

Sorry for the double post, but this is for a different-ish topic than my other post and I'd rather keep them separate.

verusfides went to AskGamblers for mediation:

Quote from: verusfides on January 14, 2019, 01:49:03 PM

This is a simple copy and paste of the original draft I had posted on another popular site that mediates online gambling called www.AskGamblers.com You can find the whole conversation thread regarding this incident here. https://www.askgamblers.com/casino-complaints/fortunejack-casino-uses-excuse-for-bug-in-one-game-to-refuse-payment-of-another-games-jackpot

This was AskGamblers response:

Quote from: https://www.askgamblers.com/casino-complaints/fortunejack-casino-uses-excuse-for-bug-in-one-game-to-refuse-payment-of-another-games-jackpot

Considering all the information provided during the course of the complaints process, AskGamblers Complaints Team believe that FortuneJack Casino management did everything within their powers to compensate accordingly player in this unfortunate event despite being clearly stated within casino terms that in such event, when games are malfunctioning, winnings will be voided:

   Aborted Games:

   1. FortuneJack shall not be held liable for any disruptions due to technical reasons or any other reasons outside of the Companys control. Refunds are given on a case by case basis only, at the sole discretion of the Company.

   2. We shall bear no responsibility for any damages or losses that may or may not have arisen from the technical workings of the Website, connection issues, loss of data, misuse of the Website by any person, or otherwise.

   3. All wagers and bets shall be void in case of a system failure. The original wager shall be refunded.

   4. If a game is interrupted due to system failure, we will refund the amount wagered or bet made in the game by crediting the Account Holders Account. If the Account Holder has accrued credit at the time of the interruption, the Account Holders Account shall be credited with the corresponding monetary value. If the account is closed, the amount may be paid in an otherwise approved manner.

In addition, AskGamblers Complaints Team have been provided with valid evidence on behalf the management of FortuneJack Casino, where it is clearly shown that the player accepted casino's offer offered him on December 27th and happily played with the funds.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Given that verusfides has taken compensation, and mediation ruled against them, I think this case can be considered settled on the forum. (if verusfides wishes to proceed with their argument, they should get a lawyer). There's only the issue of fake provably fair left.

Is there a way you could manipulate the game and make it look like a glitch. In regards to the post you commented about the probably fair of the game itself not being provably fair because I refuse to believe for one second that this happened unknowingly and out of the blue on a game which was announced via email and notification to come play.