From 0x088a3f324613d079a8b0e2dab59ed6c1d9889844 address, only outgoing transactions on tokens(except service addresses). Maybe you need to send to another address? for example, 0xCba6eE74b7Ca65Bd0506cf21d62bDd7c71F86AD8. Did they give a specific address?
Have you tried to send tokens to another wallet? Ie create yourself another wallet and send them there.
Do you think the smart contract is locked?
Yes got from them, the address first.Regarding smart contract have no ideea.
The team announce/advertise a lot of great achievments, but one simple sending is not solved from one month...!? Hard to believe this.
There are many holidays and people traveling during the end of December and beginning of January. Respectfully, team members have been considerate and maintained constant contact with you from your first message. The team members have also provided you a legal contract to review and an effective solution to resolve your problem. With your cooperation, you will have your investment refund.