Quote from: mgio on February 05, 2014, 01:59:35 AM

Quote from: sillywhim on February 03, 2014, 08:49:27 PM

Quote from: mgio on February 03, 2014, 08:35:15 PM

It seems to me that I've received a broken bj.

Has anyone had any luck returning or exchanging them??

From Hashfast that just responded to my week old RMA request:

Thank you for your message.

We are currently receiving a very high volume of customer support cases, and as a result, we might be slower to respond than usual. However, we will get back to you as soon as we can.

You can check the status of your message at the following URL:

https://hashfast.fogbugz.com/default.asp?blah-blah-blah

You may want to save your case's tracking ticket: blah-blah-blah

Please reply to this message if there's anything else we can do for you.

--
HashFast Support
support@hashfast.com

Okay, HashFast is swapped. Canned replies, trouble tickets that go nowhere and all the while asking if there is anything more they can do for me.

I'll cut them a week or two break... (And KNCMiner was just like this in the beginning. But only a month late and their second batch Jupiters were under $5K and are now doing 670GH/s. People that ordered the second batch got their Jupiters under three weeks from the time of payments. As far as USD flow, Jupiters are pure profit miners now.)

What is the status of your support ticket? I just checked the one I made yesterday where I asked if I could return or exchange my BJ underwarranty and I noticed it was marked as CLOSED with no response from HashFast at all.

I'm pretty angry about this. I don't understand how they could deny a warranty claim made just hours after I received the unit. Its still hashing now, btw, but averaging just around 220 GH/s :-/.

Yeah, I just got my BJ yesterday, I had the same issue. The brand new shipped BJ just does not start up. I have confirmed Raspberry Pi is defective, cause the HDMI has no output to the monitor at all. Do you know how to diagnose the Baby Jet itself? After I plugged in power cord and turned on power switch on the power supply, nothing happened. I can see there is power switch and two LED lights on each side, but they are just dark, do you those two LED light are supposed to be on after the power supply is turned on? Thank you!