Quote from: HF-Engineer on February 05, 2014, 05:15:18 AM

Quote from: mgio on February 05, 2014, 01:59:35 AM

What is the status of your support ticket? I just checked the one I made yesterday where I asked if I could return or exchange my BJ underwarranty and I noticed it was marked as CLOSED with no response from HashFast at all.

I'm pretty angry about this. I don't understand how they could deny a warranty claim made just hours after I received the unit. Its still hashing now, btw, but averaging just around 220 GH/s :-/.

I made it a point to get in our the support queue now. Send an email (do not call, this is not working well), and I'll see what I can do to make sure you get taken care of.

We also just hired new people specifically to deal with support, so please try again and be patient. Most of the support queue is clogged full of things such as questions about shipments, MPP, etc. Please title your request "BJ only doing 220 GH" and I see if I can dig it out.

-Phil

I just sent the email to support again with the subject. Thanks!