Quote from: brianddk on February 04, 2019, 04:48:48 AM

@ChipMixer,
Your FAQ implies that partial deposits are merged. Mine was not. I feel your FAQ is very clear in what should have happened and would prefer to have the unexpectedly missing chip restored to me. I think you may also want to review your FAQ for accuracy or examine your back-end code to see where things went wrong.

@BitcoinTalkCommunity,
Please let me know if you feel my reading of the FAQ linked (and archived) below is reasonable.

I've removed and changed some information below, but here is my basic complaint. I have already sent and email with accurate and complete information to chipmixer@protonmail.com

Quote

Deposit Address:

1st TXN (0.00118133):
2nd TXN (0.00081867):

Total deposits = 0.00200000
Expected Chips = 2
Actual Chips = 1

Documentation asserting that I should have 2 chips not 1.

Live: https://chipmixer.com/faq
Archive: https://web.archive.org/web/20190204041046/https://chipmixer.com/faq

From the FAQ:
Q: What will happen if I send less than lowest chip?
A: Sending 0.0015 BTC twice will result in three 0.001 BTC chips

That A: seems to have been abbreviated from

Quote

Since we don't have chips lower than 0.001 BTC, your deposit will be treated as donation. Be aware that if you send 0.0015 BTC, you will receive one 0.001 BTC chip. Sending 0.0015 BTC twice will result in three 0.001 BTC chips.

In the example of two 0.0015 deposits, both are above the minimum chip size. In your example, the second deposit is below the minimum chip size and is therefore treated as a donation.