Quote from: MisterZ2 on February 04, 2019, 07:29:01 PM

Quote from: MisterZ2 on February 04, 2019, 12:33:50 PM

Quote from: VaultMex_Support on February 04, 2019, 12:25:30 PM

Quote from: MisterZ2 on February 04, 2019, 12:23:56 PM

Quote from: VaultMex_Support on February 04, 2019, 12:11:35 PM

Quote from: MisterZ2 on February 04, 2019, 11:56:19 AM

Quote from: VaultMex_Support on February 04, 2019, 11:49:26 AM

Quote from: MisterZ2 on February 04, 2019, 06:39:32 AM

Quote from: VaultMex_Support on February 03, 2019, 03:15:55 PM

Can we know which withdrawal you are having problem with? Please PM us to fix your issue.

We are the new Vaultmex Support team and we publicly apologize for the inconvenience our server issues may have led to you.

Vaultmex is now back operative at 100% and we are working hard to fix all the issues with pending withdrawals.

Hope to hear more from you so we can resolve your issue as soon as possible.

My withdrawl still not working guys! How we get this problem fixed!?

Sierra Coin

So your problem is on Sierra coin. Are you aware of some fork of that blockchain?

yes i do. i bought them on 18.12.2018 on our exchange. So it was after the fork. So, how to i get my coins now!?

Please open a ticket on our helpdesk and we will provide technical assistance with your issue.

Thanks again for your patience and your collaboration.

i already opened more than 10!! Nothing happend!

As you may argue a new support team is active now, so that we will help Vaultmex restore their reputation.

ok, i just opened a new ticket. lets see if you get it done

no answer at all. How long does it take to get it fixed!?

Your ticket has been answered already. Please STOP spamming this thread.
If you need a faster real time chat with some of our support operators please join our official discord channel: https://discord.gg/gGuxKS7