Quote from: areezy on February 05, 2019, 01:48:24 AM

Quote from: sportsbet.io on February 04, 2019, 08:38:14 AM

Quote from: Peeps Place on February 02, 2019, 02:59:36 AM

Quote from: sportsbet.io on February 01, 2019, 08:03:36 PM

Hi Guys,

I just stumbled over this thread! apologies for the delay! Im new to looking after some of the customer comments here on the forum but have been with Sportsbet.io from the start.

So ANY questions you want to ask me, ill answer them 100% honestly.. regardless if you agree with the answers or not. Tongue

We have some great things happening in 2019 and we want you all on the journey with us.

This week we launched Horse Racing! come to our site and check it out..

I wish I could tell you what my boss is doing next week in a Western European Country, but its Soccer season and some BIG competitions are playing in Western Europe! As soon as I can, Ill tell ya. Wink

( Remeber this COMMENT!)

We have a Superbowl Free Spin promotion going on this weekend. Check out our promo page for more detail.

We have the most responsive 24/7 live chat sportbook chat agents on the planet, come and test them out! any probs at all, message/post them here and Ill look after it. Cool

thanks lads,

Steve
sportsbet.io

Hi Steve,

Thanks for posting in this thread and for the PM today. Here are some of the reasons for the "D-" rating.

1. Margins - The margins (odds) at Sportsbet are very high. It's almost impossible for a player to overcome that type of hold with vanilla lines.

2. Self-exclusion - When a player asks for self-exclusion, Sportsbet steers the player towards taking a temporary ban.

3. Areezy - Under no circumstances should a book be able to cancel a futures play. Areezy has given me permission to look into his account. If there is something that is missing, please PM.

4. KYC/AML - There are rare cases where KYC may be required. Sportsbet is heavy handed on KYC and confiscated 21.5 BTC form a player of which 15 BTC was from his deposit.

5. Double spend claims - Sportsbet should wait for 1 confirmation if they are going to confiscate funds for an "accused" double spend attempt.

6. Communication - A PM was sent to all books asking if they banned players from the UK or US. Every book replied within a day except Sportsbet.

Morning All,

First of all, I can't believe I missed the Superbowl! Looked like a cracking game.

Second, I usually use this thread here to pump out my promos. ( yes, i pretty much will be doing the main sports promotions this year )
https://bitcointalk.org/index.php?topic=1458034.4160

Thirdly, we payed out a 75,000 euro multi bet the other week that was cashed out after 10 winning legs and the 11th leg actually was lost!
Another 110,000 euros was paid to a customer who had a good weekend betting on Basketball Qtr totals.
My boss is very happy to pay out big and fast! When I first started in the industry I was scared of the big wins! but as my boss always says, if the customer wins, give them their money!

Anyhow! onto the above Questions of the day, and then Ill pay out our Superbowl promotion!

1. Margins - yeah a popular Q for most books I guess. I know some leagues we are near market leaders, and on some we struggle a bit. Our trading team and Sportsbook Director are trying to find the best balance. For value Id recommend taking our daily price boost on EACH SPORT! yes.. that = >20 potential price boosts daily.
2. Self Exclusion- Not really my or trading/ops guys area, we have a particular person fully responsible for every case. She is extremely experienced as she is from one of the worlds biggest bookmakers. When She speaks, we listen.
3. Abreezy - As mentioned in a personal message, its pretty clear you are not getting all the correct information here. I won't be going into the dirty detail, but rest assured, the result was in the best interest of the customer on the information abreezy provided us.
As for this: ''Under no circumstances should a book be able to cancel a futures play''
Unfortunately, pretty much we can. We haven't done it in the past as it is unethical, but this was a situation that needed to be urgently done. I couldn't careless if Liverpool win or not. its half a bitcoin payout and we do that on an hourly basis. This is not the financial amount that is the issue. As mentioned, we were left with no option but to proceed down this path after a long period of discussion with the customer in question.

4. KYC procedure: Out of my jurisdiction, but i can tell you that my boss pays out any winnings. Im not sure of this case in question, but if money was confiscated, once again Id say that player in question has not filled all of us in with the full and correct information here.

5. Probably. Ill mention it to our support payouts team.

6. Apologies on missing that email. We had a few guys looking after the forums in the past and Im not sure what happened.

Have a good Monday all and speak again soon!

regards,

Steve,
Sportsbet.io

Karma will get you one day. Feeling all safe because of a fake licensed casino. Such a shame, if you were listed on MGA then you wouldnt be talking like that at all. You would lose your license in a instant, the ''license'' you currently have lets you do whatever you want, because its fake everybody knows that. Those people never get back to you.

Unfortunately Sportsbet is located in an unregulated jurisdiction and they are making up their own rules.