Quote from: AMT_miners on February 06, 2014, 03:15:58 AM

Quote from: sirminesalot on February 06, 2014, 02:30:41 AM

MBlackout: Sorry bud but I'm not going to become an AMT Fanboy because you simply ask me to. I can assure you there are more people out there that would prefer clear concise updates from AMT along with pictures of what they will be getting and accurate timelines.

AMT_Miners: I am not going to waste your time on the phone so you can update me with details. Want I am after are FACTS from you posted HERE, so everyone that has pre-ordered and has their mortgage payments on the line, can read them as well.

Doesn't that make sense? Update the community here with timely DETAILED posts, so you don't have a few dozen people calling your team so you can answer the same questions over and over?

Not everyone has access to travel to Pennsylvania and visit your office. I'm sure you have money from people all over the country.

You would think that since you:

1. Sell the product via your Website ONLINE
2. Take money ONLINE (wire transfers & bitcoins BTC ONLY)
3. Give updates to the investing community ONLINE
4. Deal in BITCOIN MINING (which is based ONLINE)

You would be able to recognize that all of this information should be ONLINE and accessible by the user base.

It's 2014 and having to call in to talk to someone over the phone about hashing details and power consumption shouldn't be necessary.

All I am asking for is clear concise updates in a timely manner with SUBSTANCE. This means better photos and more details about what to expect in terms of parts/etc. The time spent to update the community will save your team loads of lost time explaining these details to customers over the phone.

I look forward to new detailed photos this week of the first few units assembled (this includes the internal and external parts along with mining screenshots).

Thanks for the response.

Mr. Piklo,

Let me go ahead and answer your questions as best as possible.

1. Thanks for not calling and speaking to one of our representatives that can further assist you. I apologize but we dont give all of our specific information to random people off the street that we dont know on some forum. For all we know, you could be 12 years old.

2. I'm sorry that you cannot travel to Pennsylvania, we have the intention to expand our operation in the future but for now our humble office outside Philadelphia is the best we can do.

3. The reason there are no updates is because what we do is make a product as fast as possible, and the usual 1-2 year period to bring a product to market doesn't really apply in this situation. We know what works and what doesnt, plans are made in this industry and situations like heat control are no joke. Sometimes things need to be reworked before getting it right because no one has gotten it 100% right thus far and no one gets it right on the first/second or even third try. We also need to meet ISO and UL standards.

If you'd like to chance your money with some of the other companies which claim to have a working Terrahash miner, or are based out of Pakistan or Russia, Ukraine or one of those countries please do. I'm sure they will give lots of technical information and specifications of machines that don't really exist and never will.

I can vouch for AMT on this... They are trying to get their products out as fast as possible. They know they would like to ship their miners even if their proper boxes are still being built in China. So be patient and wait for your deadline... After the deadline, it will be shipped to them. Pre-Orders are no longer in the wait. Product is being shipped. It takes time to build your product when other orders are in front of yours.

I had waited patiently and eventually they had shipped my product. They are no KnCMiner (yet!) with shipping on time but Most Definitely they are not BFL. BFL had me tagged for a long time until I waited over 110 days for my product... did not get anything from BFL and reversed my charges on my CC. I was NEVER, EVER able to get any answers from BFL. At least with AMT, they did respond eventually (if you were swarmed with 1000+ emails a day, could you read and respond to all of them in the same day?)

Those who are thinking about refunds... my recommendation is wait patiently or call them weekly for an update... Give them some breathing room so they can build their products.

For AMT: I would recommend adding 3 more people to your staff (Daily rotations of 2 handling phone calls and emails when not on phone and 3rd person strictly with email (no phone). This way, they can clean up the sales mailboxes and alleviate the A.D.D. for the countless emails available. Can be minimum wage people handling the emails but it will get cleaned up.