1. What type of currency are you hoping to recover and how much?

2. What software was used to create and encrypt the wallet?

3. What type of device was used (mobile, pc, hardware wallet, etc) to create the wallet and what operating system does the device run if applicable?

4. Do you have access to a pc? Is it a desktop or a laptop? What operating system does the machine run?

5. Approximately when was the wallet created? When was the encryption applied? When was the last time you had access to the wallet?

6. Can you describe the process you're using to attempt to decrypt the wallet? What sort of backup information are you in possession of? Is it a backup file? A pass phrase/recovery seed?
**Please see the advisory below before posting your answer to this question.**

7. This question is more relevant in a non test scenario but could still be helpful:
Can you tell me a little bit about what happened? How did you lose access to the wallet? Is this your personal wallet or are you inquiring on behalf of a third party? Do you have any proof that you had access to the wallet at some point in the past?

ADVISORY: I don't recommend posting any portion of your private keys, backup file, pass phrases or passwords at this time as it could lead to a compromise of your wallet.




Thanks again for your time. I'm looking forward to the followup.