Quote from: Cloudbet on February 13, 2019, 04:47:10 PM

Good day all,

This message is an update regarding the complaint from Swofty. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time its taken for us to comment.

Please rest assured that we havent been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make. We encourage the player to reach out to them directly to present his case.

We intend to fully respect the decision that is reached by Curaçao Egaming, and we hope the community will too.

Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.

This can sometimes take time, and we thank you for your patience and understanding.

Thanks,

The Cloudbet team

Would you also like to explain how, as a "licensed" organization you justify threatening your client/past client with doxing and police? Makes sense why you guys try to stay so extremely anonymous, but that's coming to an end. Reach out!

Thanks

"Dear YoungAmericanDream,

We will be contacting the police and providing them with your details if there are any attempts to maliciously harm the website.

Please consider this our final communication.

Best regards,

Paul

Cloudbet Support Manager"