Quote from: Lauda on February 14, 2019, 09:06:03 AM

Quote from: mdayonliner on February 14, 2019, 09:03:39 AM

Quote from: Lauda on February 14, 2019, 08:58:28 AM

Quote from: marlboroza on February 14, 2019, 08:54:52 AM

Quote from: Lauda on February 14, 2019, 07:57:23 AM

The very very least that they could have done is inform this community as to what exactly is creating the issue, which they have failed to do so.

But they already did informed us:

Quote from: Cloudbet on February 07, 2019, 10:20:23 AM

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Thanks,

Ronnie @ Cloudbet

That is too vague and could mean many things, hence my statement. Returning the deposit where it came from can be done regardless of any ownernships issues with the account.

Returning the deposit? What about the winnings? It's all clear that there were no complains with anything else except ownership issue.

Yes, my primary concern is the return of the user's money rather than the potential winnings. Winnings can be handled afterwards.

This should not work that way. He legally won every single penny with them. That's his money. This will encourage other casinos to bring an end like this of big winnings and settle with only the deposit.