Quote from: urwhatuknow on February 06, 2014, 06:05:01 PM

Quote from: nmersulypnem on February 06, 2014, 05:54:50 PM

Quote from: urwhatuknow on February 06, 2014, 05:04:36 PM

Sorry for being a little sarcastic, maybe I just had a bad day.
Or maybe it's just me.....

Have a good day

Giancarlo
Bitfinex Team

I'm not convinced you've caught everything that was going on last night. Firstly, if you're rolling back trades that were profitable and those people withdrew their LTC (as they discussed while it was happening), then how much LTC in total are you compensating people?

Also, swap numbers were crazy yesterday. My personal swap cost for my open BTC short went from $6 to $98 in five minutes - no explanation for that.

...but most importantly. We were trying desperately to contact support last night. Is there really no one online monitoring the system? ALL OF THIS COULD HAVE BEEN AVOIDED IF YOU HAD SOMEONE ONLINE.

...sorry for all caps - I had a bad night as well.

You are right.
We cover 24/7 but yesterday the guy that was supposed to cover that time (John) was on a plane from Thailand to Hong Kong and the European guys were sleeping.
I miscalculated his flying time and thought he was flying in the evening and not in the morning.

This wont happen again in the future.

Thanks and have a good day

Giancarlo
Bitfinex Team

P.S.) I guess Murphy's law once more was applied....

Or it was an insider job!