Quote from: YouKnowBit on February 07, 2014, 01:24:41 AM

Quote from: keithers on February 07, 2014, 01:08:19 AM

Quote from: YouKnowBit on February 06, 2014, 11:18:42 PM

Quote from: keithers on February 06, 2014, 10:37:38 PM

Quote from: bitminerinthecloud on February 06, 2014, 10:00:58 PM

I say you either sue them or go to a reporter, twitter, facebook.

If you manage to go to a reporter, they would be more inclined to solve things with you as that would make negative marketing.

I don't think attempting to sue them is going to get you anywhere as you will end up just spending more money in legal fees. Has no one even specified why your IP was banned?

So let me get this straight, you have not tried to withdraw your funds, so they should in essence just be sitting in the funds section when you log into your account right? Also, how do you know that your support tickets are being deleted?

here is a video, sorry its it long but its a little info about what is happening

About 2 1/2 weeks ago I accidentally clicked on the 'lost device' when i was logging in on my iPhone. i was instantly locked out for two weeks with no confirmation, or warning. I only got an email stating that 2FA was requested unlock. I contacted them and they said wait two weeks. after 2weeks i was able to login and see my funds (thank goodness) but i was not able to withdrawal any coins at all. ACCOUNT DENIED. CONTACT SUPPORT. is the message i get in red if i try to withdraw any coins. At first my Support login help desk was DISABLED. So i used a new email and i created a new help ticket. they told me the some old think word for word copy and paste style. So i ask how and when can i withdraw. that is when they deleted my support tickets. and some they mark red and 'resolved' no reply or explanation. Furthermore they take the time to delete my tickets and or mark resolved, but so response. OK so then someone suggested i send message in russian in the Russian chat (which i didn't even know about) Then after a few attempts when the screen said they were online i asked ' Please admin, i need help can't withdraw. And to my surprise i got a response from support. They asked me the problem...grrr and i explained nicely. And they didn't reply i said let me know if you need screen shots. and then they deleted the support ticket. I tried to ask for help nicely in the russian chat and then my account was/is banned. can't login or anything at all. they still haven't answered my support tickets

https://www.youtube.com/watch?v=t4DpPgcGM_w

This seems crazy to me, I'm sorry that really really sucks. So the whole problem stemmed from the you clicking "lost device?" I haven't seen that option...where is that located...on your phone or on btc-e website?

What does it say now when you try to log into your account using a different IP address? You basically need someone with the ability to just log into your account there and then send the funds even onto a different users account within btc-e. then the funds can be withdrawn in the future through that account...

I think there are a few threads here that are monitored by employees of btc-e. Have you searched through these forums for those threads? You may get a response there...

THANK YOU SO MUCH! good ideas! How do i tip? thanks

to calarfiy, i was able to login. but went i asked help publicly in the Russian chat---> 'Admin, i can't withdraw any coins, please help. thank you' and then i was am banned, when i try a new IPadress they block the new address.

http://imgur.com/7gC3kVY
http://imgur.com/ec6tLA6

http://imgur.com/Yd3hwDf

notice how the support ticket just get deleted. Its scary. I was a loyal user since nov no problems

So are you still able to log in with your email from a different IP address? Right after you log in, if you click "finances" at the top...what happens? Can you see your coins? I am thinking if you can access your coins that way, then maybe you can just make a few tiny trades before trying to withdraw again... or maybe just try withdrawing a tiny amount first to see if that works..