Quote from: ISAWHIM on February 07, 2014, 05:41:04 AM

Order #1196 isn't even due for delivery for another week... Asking for a refund before it is even due to be shipped, on a pre-order, is not one of those "situations", few would honor for a refund.

"asking for weeks"... That order is only a few weeks old!

"with our mortgage at risk"... What! That is a poor decision of yourself, if that is your action, buying a pre-order with the HOPE that it will make you money in time to pay a mortgage. You need personal priority adjustment. If you HAD issues with your mortgage, they existed before you made the bad choice to buy a miner. A miner, I might add, that has a break-even (at best), within two months after owning it. If your mortgage is at risk, having gains in the third month wouldn't help much.

But I digress... Don't blame others for your poor decisions, and then attempt to hold them accountable for your poor decisions. They offered us miners, we accepted the terms, and now we are getting our miners.

If you want "off the shelf" equipment, that choice has always been there. Now these will be "on the shelf", and then you can complain how they will not make you rich, and want refunds as bitcoins falls again, or as it rises, so you can get your coins back to trade for more money. That is why all these places NEED irreversible transactions. Because buyers continually try to defraud these places. Again, that was a risk you agreed to, once you hit that SEND or submit button, or made that wire-transfer.

The PR guy is doing a great job. However, he needs to stop replying to obvious trolls, who are demanding answers to stupid questions that don't pertain to him. We don't need you (the troll) speaking for us, we have our own mouths, and have gotten the answers we need. (Even if they are not the answers we want to hear.)

I offered to buy peoples orders directly. No-one took me up on the offer. They had a chance for an instant refund, and passed. So, they must not be too anxious for a refund.

Also, last time I checked, most laws state... "Within 30 days of expected delivery." That is for existing items, where delivery was implicitly stated as a "sure thing". Not for "pre-orders", where it is implicitly accepted that any statement of delivery is an "estimate of expected delivery", thus the term "PRE" before the word "ORDER".

They are not refusing refunds. They are refusing unreasonable requests for refunds, without some kind of valid reason. They have that right, as you have chosen to "give them" money to use, as an "advance", on the creation of an "order" to be "filled in a reasonable time". (Unfortunately, it is not YOU who determines what is "reasonable", it is the LAW. Which, I believe, in most countries, is 30 days beyond expected delivery. That is also in paypal's agreement, and ebay's agreement, and UPS's agreement, and FedEx's agreement, and even your CC's agreement. Which I believe CC's extend to 60 and 90, in some instances, but LAW of consumer-protection rules over most of those aforementioned contracts.)

Do you have anything to show from AMT so far? If so, please share with us.

If you think your optimism is going to make this deal work out for you, that's your problem. Other people want updates and professionalism exhibited from AMT. I doubt most operate on blind hope like yourself, especially with thousands of dollars on the line.

And the mortgage payment remark was simply a reference to the kind of money at stake - although most people's monthly mortgage aren't to the tune of $6,000.

If you think the PR guy is doing a great job then you need a reality check. You obviously know nothing about proper business ethics and how to speak and address issues with customers. If anything, the communication coming from AMT (and lack thereof) on this thread have done more harm than good.

The truth is, you are a shining example on one of those people that think raising questions or complaining to AMT is going to make you lose everything invested with them in the end: and that's sad. I can only hope it all works out for you in the end and you don't lose money. If you want to attack others here with valid questions and concerns and ass kiss AMT - then that's your prerogative. To me, you're just another unwarranted AMT fan boy with loads of speculation and hopeful optimism that you'll get taken care of, or rewarded for your support.

AMT : What constitutes a valid reason for a refund? I'd really like to know, and I'm sure others would to. If you can please post photos of the first rigs off the line for us to look at that would be splendid.