Quote from: sheenshane on February 27, 2019, 03:33:54 PM

Quote from: Emily777 on February 27, 2019, 02:01:55 PM

UPDATE

nag email sakin ang sender platform
At sabi irerecheck nila at irerevert
I dont know po kung ano ibg nilang sabihin sa revert
Nababawi pa ba ang nasend na?

What da..revert it means pababalikin nila? How come? once you can make a transaction on blockchain hindi na yan mababawi unless kung sa kanila yung receiver. It's clearly obvious they are a very shady wallet. Maybe they allowed to cash out a small amount, not a huge amount. I remember in my case before when I used Freewallet.org and until now my token there can't retrieve.

Just keep update on their support team, or tell them you make a scam accusation against them in all social media where you can drive traffic. Cheesy

Hi Shane,

What do you mean by 'shady'? We asked you several times to provide us with more details about your issue; the token you've been waiting to retrieve, User ID, support ticket number.

Like many people, you go by the strategy 'if I threaten to post on social media, I will get attention and a faster resolution'. Unfortunately, it doesn't work that way at Freewallet. Most of our cases come through our Support Center here: https://bit.ly/2rgGdRw where our engineers follow up with each request within minutes. We have a strict policy about case handling and do not mark urgency on where the request comes from. Everyone is equal and every request is important.

By spamming, accusing, making assumptions, threatening, etc. you don't speed up a resolution. On the contrary, you take the resources and time that could go into resolving cases and improving our service into responding to assumptions.

If you would like us to look into your case, let me know at lauren@freewallet.org.

PS: this is what you replied to our offer for assistance in retrieving your token:
'UPDATE: I checked the value of the coins inside address but it looks like turn to shitcoin, I am now lost of interest.' here: https://bitcointalk.org/index.php?topic=5109433.new;topicseen