Quote from: grumpybearsgirl on February 07, 2014, 05:56:06 PM

Quote from: ISAWHIM on February 07, 2014, 05:41:04 AM

Order #1196 isn't even due for delivery for another week... Asking for a refund before it is even due to be shipped, on a pre-order, is not one of those "situations", few would honor for a refund.

"asking for weeks"... That order is only a few weeks old!

"with our mortgage at risk"... What! That is a poor decision of yourself, if that is your action, buying a pre-order with the HOPE that it will make you money in time to pay a mortgage. You need personal priority adjustment. If you HAD issues with your mortgage, they existed before you made the bad choice to buy a miner. A miner, I might add, that has a break-even (at best), within two months after owning it. If your mortgage is at risk, having gains in the third month wouldn't help much.

But I digress... Don't blame others for your poor decisions, and then attempt to hold them accountable for your poor decisions. They offered us miners, we accepted the terms, and now we are getting our miners.

If you want "off the shelf" equipment, that choice has always been there. Now these will be "on the shelf", and then you can complain how they will not make you rich, and want refunds as bitcoins falls again, or as it rises, so you can get your coins back to trade for more money. That is why all these places NEED irreversible transactions. Because buyers continually try to defraud these places. Again, that was a risk you agreed to, once you hit that SEND or submit button, or made that wire-transfer.

The PR guy is doing a great job. However, he needs to stop replying to obvious trolls, who are demanding answers to stupid questions that don't pertain to him. We don't need you (the troll) speaking for us, we have our own mouths, and have gotten the answers we need. (Even if they are not the answers we want to hear.)

I offered to buy peoples orders directly. No-one took me up on the offer. They had a chance for an instant refund, and passed. So, they must not be too anxious for a refund.

Also, last time I checked, most laws state... "Within 30 days of expected delivery." That is for existing items, where delivery was implicitly stated as a "sure thing". Not for "pre-orders", where it is implicitly accepted that any statement of delivery is an "estimate of expected delivery", thus the term "PRE" before the word "ORDER".

They are not refusing refunds. They are refusing unreasonable requests for refunds, without some kind of valid reason. They have that right, as you have chosen to "give them" money to use, as an "advance", on the creation of an "order" to be "filled in a reasonable time". (Unfortunately, it is not YOU who determines what is "reasonable", it is the LAW. Which, I believe, in most countries, is 30 days beyond expected delivery. That is also in paypal's agreement, and ebay's agreement, and UPS's agreement, and FedEx's agreement, and even your CC's agreement. Which I believe CC's extend to 60 and 90, in some instances, but LAW of consumer-protection rules over most of those aforementioned contracts.)

It's been more than a few weeks, thank you lol. Try over 1 month. The point is, we don't want the hardware. Just our money back. And instead of acting like an irrate customer and flaming AMT, we have been nothing but nice about it.

Now you have two public offers to take over your spot. Why don't you accept and be done with it?