Quote from: agagam on March 08, 2019, 07:06:05 PM

Slow death, the thing is I am verified already with my ID years ago. I really wonder what is going on and why they do not reply. It's really simple and takes 15 seconds to check all things are clear here. Seems they have bad intentions and/or they are not professional.

LB has a reputation to keep at a certain hight, and while they haven't been as good as they were like a year or two ago, they still have to deliver, and they aren't purposely ignoring you. They either have other tickets to work through with more priority to them, or they are being spammed and need 24-48 hours to even look at your ticket.

Don't forget that LB use is exploding in certain countries, which very likely means that they have to allocate most of their resources to provide the support they need.