Quote from: eaLiTy on March 12, 2019, 02:50:02 AM

Quote from: germanszaky on March 09, 2019, 11:29:47 AM

I will try getting touch with Cloudbet on this channel as well, because their support team apparently has no intention to help me. Or better said they keep telling me the same for a month now. Making the long story short, I deposited on my account, managed to increase my balance with some winning bets, then from one day to another I was not able to login. I did not even requested a withdrawal... Right after, got an email to prove my identity with some documents, and as requested I've sent everything they asked me for. I was told the verification usually takes no more than 7 days, but in some cases could be longer. I said OK and was waiting patiently, albeit did not really understand why my account should be suspended for this time as I wanted to place more bets. All this happened on the 8th of February. I asked for an update 10 days later, but nothing. I am not a newbie bettor, I have fiat accounts with the largest online bookmakers where an ID verification takes maximum 48 hours. What are you doing with my documents, analyzing them pixel by pixel, one pixel every day?! How long should I wait to get back the access to my account?

Your site is pretty good with large selection, decent odds, the wagers are graded quickly, I thought I've found a new favorite for myself, but this bad experience raised questions...

How long you were using the site because I am also a long time member but not placing a bet for sometime and do not want to end up in a similar situation, I am not sure whether I have verified any documentation with them and I really do not want to end up in a situation where I have to prove them I really made the account which is crazy. Hopefully you will update everything till the end as I would like to know how long they will take to sort this one.

To be honest, I don't know when exactly I opened my account on Cloudbet. What I know is that I did not start playing on their website right away, but this year it become one of my primary bookies until my account was "suspended". From my personal experience I would rather advise you to stay away because now I see that it's not only me having issues with them. I went through on countless KYC processes, and by far this is my worst experience so far. Come on... other bookies asked me for additional stuff if something was missing/wrong, Cloudbet just delays and delays without any useful response, if any... Ronnie contacted me in PM and promised me to ask for an update from the respective team. I did not hear from him since then... so what should I say?! In the meantime I already raised a complaint with their license provider and will more than probably get in touch with a lawyer with gabling expertise if things don't change.