Quote from: eliale on March 04, 2019, 02:07:42 PM

Quote from: lotfiuser on March 04, 2019, 12:51:11 PM

so after a year 'the hacked person' as you are trying to say didnt open claim didnt try to recover his account thats obv a scam as i see

not exactly, she has been trying to withdraw without providing us KYC/AML information.

In the beginning we had two problems:

The first one to verify if in control of the account there was the same lady registered with us
The second one to obtain KYC/AML as required (she believes we are not entitled to ask for but, it is her opinion)

Finally, she opened a claim as per our TOS and sooner or later we should receive a request from the arbitrator and try to solve the issue. The good news, at least I hope, is that the Arbitrator has the same Lady name we do have on file since 2013 and, hopefully, as soon as we will get proper documentation about the identity, we should be able to allow the Lady to withdraw.

However, if even in this case we won't be successful in obtaining the requested information, we are evaluating to open a case with Europol and ask them to investigate the issue.

We will keep you post it!

Beside the confession that they know that the money is mine, the Rock CFO also confessed that they are not going to comply with the decision of the Arbitrator if he decides that they must release my money and that they have no right to KYC on this case when he wrote that "However, if even in this case we won't be successful in obtaining the requested information, we are evaluating to open a case with Europol and ask them to investigate the issue."

The Arbitrator will receive a scan of this also.

Of course, refusing to comply with the Arbitrator decision would grant them the Rock's close and jail time without any doubt.

But what this confession confirms is that they don't care if they are breaching their TOS or Italian Law.

And they expect me and their customers to trust them.

These confessions in writing on a public forum from people who hold (and block) money from other people have heavy consequences as they will find out at their expenses.