Quote from: d1ceplayer on March 27, 2019, 07:00:23 PM

Silver linning for cloudbet I suppose. I mean they obviously hired a proper support here, that is not a bad idea, the dude who is here working constantly and always writing stuff that should be written here instead of leaving people in the dark so that part of the deal is great. However, the fact that people are still not getting anything done, not withdrawing, having issues with support, not getting anything after 2 months and all those things really makes the support futile.

I mean if you answer with "we will get back to you" that is not resolving a solution, that is not a way of stopping us looking out for our best interest, that is just you saying "shut up and let us work, we may not even give you your money back but we don't want you to constantly bothering us" and that's it. The new support person here is great news and great step towards right direction but you need to fix the internal support as well not just the external support.

I completely agree with you on this. And I need to say sorry to Ronnie, because he was the one who PMed me at the beginning to ask for my details and forward them to the internal support. So apparently he really tried to get things done, and it's not his fault there was no progress. Of course, I was nervous and angry at Cloudbet for not getting any kind of reply, and it might looked like I was too harsh with my words towards Ronnie, in fact I was targetting their whole internal support or people who take care of the KYC.