Quote from: eliale on August 31, 2018, 01:18:55 AM

Sorry, while I can understand your point of view, in order to protect your interests and everybody else safety, we do need to verify your real identity before releasing your funds which are available.

Refusing to do so, it only raise our concerns about the real ownership of the account.

So, please, comply with the requests in order to solve the issue.

As an alternative, if you do not want to provide requested information to us, you may contact the Italian police and file a request. They will request us to proceed and we will be ok because we do have the guarantee they checked your Identity which, obviously will be forwarded to us.... It only takes longer but it is your choice.

Thank you

Andrea Medri
TRT CFO

Quote from: Coinfan on March 28, 2019, 08:30:32 PM

He just published the first name of a customer on a public forum.

After he posted this just days ago:

Quote from: eliale on March 04, 2019, 07:05:07 AM

Do not worry, we are not going to publish on a chat personal details such as names, bank details ecc. Even in your case we are going to respect your privacy

Again, a man of his word.

This wasn't only a violation of privacy. It was a breach of security. Someone can try to use this information to steal my money.

No professional company would violate their users like this. Scammer Andrea Medri (eliale) has deliberately posted your name in an attempt to bully you but again he has failed.

As rightly pointed out by you and now by user asche, the fact is scammer Andrea Medri (eliale) is making up excuses to steal that money from you.

I completely agree with you, you should never send your KYC to these scammers because they are driven by revenge against you. Now the Arbitration has started and you have sent your ID to them, you should allow for this process follow its natural course. It is up to the Arbiters how they advise Rock Trading scammers that they have your ID or forward a copy to them but you have taken the right step. Scammer Andrea Medri asking you to take "a selfie with your ID and a paper with a unique phrase we will provide to you (please open a ticket in order to obtain it)" is nothing more than a pathetic attempt at misdirection and an attempt to show Italian authorities (and bitcointalk forum affiliates) that he is a operating a genuine business but their reputation is now in tatters.

Scammer Andrea Medri (eliale) did not even answer the question from asche about what theoretically would happen to funds in the case there was no documentation going to be sent to Rock Trading. He only answers questions he wants to and ignores the ones that will show him up to be a scammer.

Quote from: asche on March 28, 2019, 04:53:46 PM

When using SEPA what you are saying is simply wrong. I tried it myself a few weeks ago. Maybe this is how it should be, but as a matter of fact it is NOT like this.

You don't have to do the AML if we follow your own T&C for crypto withdrawal, so it is only a matter for you to be convinced OP is still the same. So a signature SHOULD be enough.

You are deviating from topic. Also you did not answer the question regarding what would happen to the funds in case of no documentation from OP.

Finally did the metadata of OP change significantly to back up your doubts?

To me you are desperately looking for reasons to hold that money back. If op proves ownership through signature, AML requires you to exactly nothing and you are legally entitled to release the funds.