Why we should "desperately" hold 35k euro when we have been in business since 2011 and processed thousands of bank transactions ? No, we are just looking to find a solution which is legal and, at the same, time
Again you are dodging the question and not answering:
Was there a shift in the users metadata?
What will you do with the funds in the end if the user does not send you the information you are asking for?
I am trying to find a solution, which the user could use without exposing his documents, and which would make sure he is the rightful owner.
You are able to send him his BTC back as there is no legal issue in doing so. You keep avoiding the point and are acting very suspiciously.
We can release funds only and only if we comply with KYC/AML and have a guarantee of the account owner existance. This is a basic rule. Or, if a Judge order us to do so.
Up to know, we haven't received any request from the arbitrator and this is quite strange. So my question to Ms. Susana is: Do you have any news? Could you please request an update and let us know?
To answer your question more precisely, this is the first time since 2011 we had such a case.
So we will proceed as follow:
1) Wait for the arbitrator to be in contact with us so we can solve it. The OP declared she made the claim and I hope it is a true information...
2) In case we are not going to be in touch with the arbitrator because the OP bluffed.... we will look for legal advice how to handle the issue in accordance with the law and update you (the Community) about their reply. Let's decide a target date: If by the end of April we will have no contacts from the Arbitrator or authorities in general, point 2 will be execute it.
3) Last but not least, by the end of April, we will file a missing person report with Polizia Postale (in Italy it is in charge of Cyber crimes), providing them all the information we do have (including this chat and others) and requesting them to activate an international search to locate Ms. Susana which, if point number one is not happening, unfortunately we are assuming the worst for her.
Thank you