@ Coinfan
eliale keeps implying that you have not started any Arbitration process.
And he is constantly saying the Arbiter has not contacted Rock Trading.
I'm saying that, up to now, we had no contacts from the Arbitrator so no proof of the claim.
The OP could verify with the Arbitrator the claim status. When we will receive the claim, we will have a precise time frame to reply as you can read at page 8:
https://www.arbitrobancariofinanziario.it/presentare-ricorso/guide-e-moduli/abf-in-parole-semplici.pdfSorry it is in Italian..... but I know you can translate it.
We will publish the documents openly in order to prove our good faith (@coinfan do not worry, we will erase your sensible data).
But, again, if the Arbitrator won't contact us, there is nothing we can do it aside filing a claim with the Police. We decided to wait the end of April just to give the Arbitrator enough time.