The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.
That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested?
We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.
Cool. I'll remove my feedback after the issue is resolved.