Quote from: johncclarke on February 10, 2014, 04:08:03 AM

Quote from: BitJohn on February 10, 2014, 02:46:23 AM

So the reason your withdraw got cut in half is if the wallet hangs on a withdraw it will shrink your withdraw down to a point it will send and refund the remainder. WDC wallet doesn't like the large withdraws. Not sure how that equates to stealing your coins.

In fact for the guys saying your coins are stolen.....Why is it you never contact us about this supposed theft? It's FUD. Some folks rant on and on about this but refuse to run their own numbers. I can provide anyone their running balances easy task. You will always get your coins there is no grand conspiracy we unlike others actually have regulatory requirements. Auditors etc.

Now I get that waiting 36 hours for a lost deployment can be painful we think that time is unacceptable ourselves. We want our ticket times at an hour and are working to get there. To contrast however your bank will likely take weeks or months..... Got it its Crypto its gotta be fast we agree working on getting there.

Oh, I did contact you BitJohn. In fact, it took your support team OVER 30 DAYS to respond to my problem. During that time I attempted several times to reach the helpdesk. I even spoke to you personally on IRC and you said you'd get back to me.. you didn't. During that time, everyday, I was being screwed over more and more. In the end, you refused to take responsibility for a bug in YOUR system after it bought coins, on credit, without my authorization. I logged the ticket so you can fix it, instead you used the slow timing of your support desk to your advantage and now you are HOLDING my coin. You have stolen the coin from me, because you're not giving it to me. How is that so hard to understand?

Your exchange suddenly put my BTC account into a negative balance by buying a bunch of extra coins for me, why did you do that? You admitted it's a bug, why aren't you giving me my coins back?

Stop behaving like criminals.

OK I will bite PM me the details again maybe you slipped through the cracks. Like I said I deal with 170,000 people its possible I missed you. As far as the exchange buying coins for you if it overbought why didn't you sell them back? Did you just hold the extra hoping the price would go up? Without seeing your account I don't have enough info.