Quote from: eliale on April 07, 2019, 06:39:15 AM

Very good. The Arbitrator (if you ever made the request) will evaluate all your points and ours.

But, maybe you missed my question, when opening a claim with the Arbitrator, you must receive a confirmation email within 72 hrs. Did you receive it? If yes, on which date you received it?

It is very, very, very strange that, up to know, we are still waiting for a notification

Thank you

I already posted that the ABF hasn't said nothing:

Quote from: Coinfan on April 02, 2019, 11:03:16 PM

https://ec.europa.eu/consumers/odr/main/?event=main.help.new
"What happens after the complaint is sent to the resolution body?
They have 3 weeks to tell you if they will handle your complaint. During that time, they may ask you for more information or documents. If you need to do anything, you'll receive an e-mail."

(This 3 weeks have passed long ago)

Taking in account that the ABF site says that the median time to a decision is about 11 months, this isn't a complete surprise.

But recently they received an email about this case. I'm waiting to see if they answer.

Quote from: Coinfan on April 02, 2019, 11:03:16 PM

Once accepted the Arbitrator, the parties don't have to do nothing more, the complaint is sent by the EU ODR to the agreed body:
https://ec.europa.eu/consumers/odr/main/?event=main.help.new
"What happens when the dispute resolution body is agreed on?
The site automatically sends the complaint to the agreed body."

It's the ODR system that sends automatically the complaint to the ABF. Not the complainer.

He already confessed that he received the ODR complaint several times.

On their TOS and Italian Law, let me quote again this pearl from the Rock CFO:

Quote from: eliale on March 04, 2019, 01:26:23 PM

Si ma con riserva. Ad esempio, nel caso specifico della Signora, avendo convertito in euro seppur non prelevando, è diventata in automatico una "convertitrice di valuta" (il termine non è farina del mio sacco) quindi, deve fare KYC/AML. In ogni caso, stiamo evolvendo il sistema in previsione della V direttiva AML, peraltro già anticipata dal MEF, dove, anche chi tratta solo crypto, dovrà fare KYC/AML.

Per questo, per chi vuole restare nell'anonimato, sconsigliamo di utilizzare qualsiasi exchange che operi in Europa.

English translation:
For example, in the specific case of the Lady, having converted to euros even if not withdrawing, it has become automatically a "currency converter" (the term is not my bag's flour) therefore, must do KYC / AML. In any case, we are evolving the system in anticipation of the V AML directive, which is already anticipated by the MEF, where even those who deal only with crypto will have to do KYC / AML.
For this reason, for those who want to remain anonymous, we advise against using any exchange that operates in Europe.

This means 4 things:
I) Since he says he is acting under the directive and not under their TOS/FAQ, he is confessing what is obvious: he is acting in violation of their own TOS/FAQ.

II) Since he says he is acting under the directive, he is confessing that he isn't acting under current Italian Law, because he knows Italian Law doesn't bind exchanges to apply duties of KYC to customers who only want to withdraw bitcoin.

III) Since he says he is "evolving" (without changing his own TOS/FAQ!!) his verification practices in "anticipation" of the V European directive on AML/KYC, he is confessing that he knows that this Directive isn't in force in Italy, as I told him months ago. And that every time he invoked this directive he was lying, knowing very well that isn't in force until Italy adopt it on its internal Law.

IV) That he is ready to do to any unverified customer what he is doing to me, without any care for his TOS or Italian Law.

It's a complete lie that the Italian Authorities are anticipating the directive. They couldn't do this until they change current Italian Law, that I quoted above: https://bitcointalk.org/index.php?topic=4975753.msg50490829#msg50490829

The Rock CFO just don't know when to stop lying. His posts here will be read by his customers, friends and family for years.