Quote from: SmokeJoe on April 15, 2019, 02:34:36 PM

Quote from: Mark Chain on April 15, 2019, 07:37:57 AM

Quote from: Corey031 on April 15, 2019, 07:21:07 AM

The withdrawal problem was completely unrelated to the delist announcement. What happened is that everyone started unlocking at same time and the backend had to process a lot of transactions, however the backend missed a number of these transactions due to block reogranization on the Ethereum network (https://medium.com/blockvigil/how-we-deal-with-chain-reorganization-at-ethvigil-5a8c06859c7).

The team has started to work on a fix almost instantly after the issue was found and on the next day a fix was uploaded which allowed the backend to work correctly with the ethereum block reorganization. Just one of the issues you don't know its there until it happens unfortunately.

Thanks for clearing it up. I took the liberty to check and it seems to be correct

Noone denies that it was a technical problem.
Good to know what exactly is an issue and it is good the team disclosed it and took investigating it seriously.
It is the solution that disappoints, though. Your actions simply state: you can not trust our system (or: you should take 100% risk for using our system).

Nothing illegal with that of course.
But it's like with the exchanges Many of them them encounter a technical issues (sometimes hacks, sometimes simply malfunctions).
Some of them are helping their users recoupl their losses, and some are simply saying "well, it was a hack/technical issue, you took the risk".
Too bad that Wings chose the latter path. As I said before, I was not personally affected since my tokens were on the exchange anyway, but I was affected indirectly, because the way this was handled hit Wings's reputation and perhaps indirectly resulted in further price decline.

You can do as you wish, but probably best action here would be:
- apologise instantly
- figure out how many funds were lost and by how many people
- use some of the project's funds to pay back people who lost money because of your bug (you have millions guys, those loses were probably tiny compared to that)
- launch full and transparent internal investigation and publish it's results

You chose different path and you have right to do so, but the crypto community has a right to judge you.
I guess the market in the following months will decide if it is fair in such circumstances to simply blame it on technical issue.

IMO the trust in the project is lost now after all that happened (weird direction with free listings with no rewards, then funds locked in smart contract, then disappointing solution to that).

I will not comment on this matter any further, but I could bet that the following will happen now: the team will continue to ignore the bad PR that this whole thing brought to them, they will continue open sourcing the project (which is good), but they will not spend any money for relevant things like paying people back or marketing or sponsored forecasts etc., they will wait couple of months for people to forget about the projects and they will move to other ventures (which is understandable and standard in startup business, but you should guys at least try fixing that before you move further).

i disagree with this statement, because:

1. unlike exchanges, wings makes 0 profits from the software or rewards on the software (and believe me i checked this on contract level on more than 20 projects rewards, and i even asked some projects if they paid wings under the table to get listed, and the answer was no).

a more correct example would be - did myetherwallet provide a financial resolution to people that lost money when its dns was hijacked ?
did parity when it was hacked the first or second time ? did ethereum foundation when thedao hack was made possible due to an issue with solidity ?
obviously the answer is no, because they don't profit from users using the software.
unlike these, exchanges make a LOT of money, so they can obviously afford to reimburse users when something happens because of an issue in their system.
perhaps wings should have also charged 0.25% of every transaction side every time something goes through their system

2. to the best of the available knowledge online and the people claims, no tokens were lost due to this issue. the withdrawal was simply not made possible due to a software issue and was delayed (for some people for a few minutes, for others a few hours). would you expect ethereum foundation to refund potential financial loses when you are unable to move tokens due to network overload (which has happened tens of times in ico peak times). this is no different.

could wings have handled this issue better ? probably yes.
significantly better ? don't think so

edit - typo fix