Quote from: Dcspride on April 15, 2019, 09:56:29 PM

I currently have dispute going on with the seller. i purchased $100 worth of bitcoin. I paid via zelle andd everything was fine. Later that night, I was going to purchase again through different seller via zelle. When I logged into my account, previous transaction was pending and says I have to verify myself. So I clicked the button and bank sent me a 6 digit text msg and I put that number to verify myself. Once verification went through, zelle decided to send another payment of $100 to seller I purchased from earlier. So I quickly message the seller and he advice me to deal with the bank. Long story short, bank can not help me since zelle is third party app and seller does not refund me the $100. I contacted paxful and they asked me to open another trade with seller and mark it paid and ask seller to pay me with coin. if seller refused to release the coin, I can dispute the transaction and moderator will help me. Well, it's been 5 freaking days and moderator messaged me three times and that's it. Last thing they asked me was to put picture of my bank statement showing two $100 transaction. how much longer is this going to take?? I send them message again and no response... I think this will be my last time using paxul... takes way to long to get in touch with them..

It's technically not the seller's problem, because of the fact that he never forced you to send the funds twice.

But since Paxful's support has given you a way of recourse, and you have followed that, that's the best you can do. If the seller isn't responding or willing to release straight away, then there is nothing you can do but to wait for Paxful to intervene.

This process can take some time. I've heard people in the past have similar delays with Paxful's conflict resolution, so it's not a new issue. I'd still keep calm though because the funds are in escrow still, and Paxful is likely going to rule in your favour eventually if you've done precisely what they've asked you to do, which is to open a new trade.