Pissed off is an understatement at the moment.
I'd be pissed off too and it's frustrating for us as well, but we're not blaming your bank for anything. If the funds passed to our bank, they haven't been passed to our account yet. We got the information we requested from you yesterday and have forwarded that to our bank so they can search.
One thing I noticed from the information you sent is that it looks like you didn't send the deposit in EUR. We highly recommend converting to EUR before depositing. While non EUR deposits will get converted to EUR, this conversion step just creates the possibility for delays and routing problems. I suspect the conversion was being done at the intermediary bank, and that may be why it was held up there. I know that this is hindsight that doesn't help in the moment, but it's still worth mentioning. This point about conversion is mentioned in our FAQ, but I think it should be made more prominent, say on the deposit page.
Even if the conversion held it up, you should have it by now and we'll do everything we can to resolve the issue.
Well, nearly another week has gone by since I replied to the request for information from your support and not another peep from them. 3 weeks and counting and I am not at all hopeful that I will receive this money.
I'm sure you will post a nice reply saying you are doing everything you can, blaming someone else apart from yourselves, and explaining that I haven't replied to an email properly.
WTF is going on. If I was pissed off before I am absolutely furious now.
Someone from support contacted you a little while ago. No deposit matching the information you gave us has been credited to our account with Fidor. Fidor cannot find any record of receiving this transfer. Fidor also had their (most commonly used) correspondent bank check and they don't have a record of the transaction either. The next step is to find out who is supposed to have sent the transfer to Fidor's correspondent bank (whether it was your bank or some intermediary bank) and have them contact Fidor's correspondent bank so they can settle the issue between them. This step will have to be initiated by your bank because we don't know where the transfer may have come from (whether from your bank or from some other). I know that your bank assured you that the transaction cleared all the way through to Fidor, but it seems that this may not be the case.