Quote from: Supercrypt on April 28, 2019, 08:32:20 AM

Quote from: justspare on April 27, 2019, 09:00:07 AM

I have known this company for a long time and they have never disappointed me, I dont know the issue you are having with them , but has not really affected majority of people, your experience with them might be a bitter one, but it is not enough to pull the crowd along in your decision.

What if it was just a simple technical issue, we dont even have the details of your real challenge for us to follow your advice, the only challenge you have mentioned here is your mail not being attended to, maybe you should push a little further, Facebook once did something of such to me because of many client on queue for them to attend to, but I had to push a little bit more till the resolved my issue.

If I wasnt patient then, I would have probably come on one of these threads to tarnish their image.

Funny enough, I just read in a place not quite long on this same forum where we have many people that has praised the service of coinbase, many people with different experience and different opinions, I think it would have been clear to the OP too by now that he blew thing out of proportion after seeing the number of people that has got good experience using coinbase.

Like you said, patience is sometimes a virtue, it might just really be a minor issue, but because of his temperament and impatience, ran to the forum to quickly destroy their image, but unfortunately, he got the reverse.

Patience is most certainly not a virtue when you are a paying customer in a rapidly changing crypto market. What if the price of Bitcoin begins to tank or moonshot? Do you want to be sitting there twiddling your thumbs, chanting "patience is a virtue" while your balance goes from $17,000 to $8,000? Speak for yourself. When the market moves I want access to MY funds swiftly. Not waiting around for weeks on end while they make half assed efforts to resolve your issue with an outsourced support team.

If I see Bitcoin starting to recover and going up from 4k...5k...6k... I may want to buy more Bitcoin sooner rather than later. The longer you wait, the less you profit. So I signed up with Kraken. And when the webcam picture I uploaded for verification was too blurry, an actual human from KRAKEN emailed me and followed up letting me know what was still pending. Instead of hearing nothing back from Coinbase and being told to try the same thing again.

This is all true, why else would I go through the trouble of writing these posts? I can't be bothered to take screenshots and strip out my personal information just to prove they have customer support issues. That should be a no brainer. Many companies cut corners in customer service so they can have higher margins for themselves. All those posts you're reading about how "good" coinbase is? There are companies you can pay to do that for you, and I'm sure it costs less than developing an actual quality support system. Though it's not like they're lacking for funds or anything, they just received 300 MILLION in series E funding last fall. Who knows what they're doing with it - hiring personal chefs and installing new virtual reality breakrooms? Roll Eyes